Refund Policy

FirstPass™ provides immediate access to digital educational content. Because access is granted instantly upon purchase, subscription fees are generally non-refundable except as described in this policy or as required by applicable law.

We may, at our discretion, provide a refund or credit where you were charged in error, were charged after a valid and timely cancellation, or were unable to access purchased content due to a verified technical fault on our side that we could not resolve. Requests should be made promptly and include your account email and order details.

Refunds are generally not available for:

• Change of mind, lack of use, or failure to study after access was granted.
• Examination results, including not passing the MPJE, UMPJE, or any other exam. FirstPass does not guarantee passage or any outcome.
• Partial billing periods after a subscription has been used during that period, except where required by law.
• Violations of our Terms of Use or Acceptable Use Policy that result in account termination.

To request a refund, contact Premier Pharma Mentors, Inc. at pkurunwune@premierpharmamentors.com with your account email and purchase details. We aim to review requests promptly. Approved refunds are issued to the original payment method and may take several business days to appear.

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under applicable consumer-protection law.